General Regulations St Neots Town FC

General Policy:

The Board of Directors of The St Neots Town Football Club bears ultimate responsibility for the safe operation of Premier Plus Stadium

The Club undertake to ensure that all premises and facilities at Premier Plus Stadium are constructed, maintained and checked in such a way that the safety of everybody attending the stadium is assured. The Club through the Chairman, Duty Director, Club Secretary, Club Safety Officer, Staff, General Committee and Stewards will ensure the reasonable safety of those attending events at Premier Plus Stadium. The Club will ensure that systems exist for the safe admission, accommodation and exit of Spectators. The Club will undertake and maintain a process of risk assessment as required by the Management of Health and Safety at Work Regulations 1999 and will have regard to the assessment in formulating and updating this policy. The Board will receive regular reports on the operation and implementation of the Policy and its practical effects. Due to the changing nature of operations and facilities, The Club recognises that this Safety Policy Statement is not a static document. The statement will be amended and/or added to when the necessity arises. Going forward, the Policy will be subject to regular review as an agenda item of The Club’s Board of Directors, the date of each review being recorded on Board Minutes. The policy will be subject to a major review if changes to facilities or operations take place leading to a substantial revision of working practices. An investigation will be held following a major accident or incident involving spectators. The Safety Policy will be reviewed in the light of findings of the investigation. The Board of Directors are responsible to ensure that the policy is observed and that The Club operates to ensure the reasonable safety and well-being of all spectators attending the Stadium. The Chairman will liaise with Cambridgeshire Police, Fire & Rescue Service and Ambulance service, and any other body in relation to safety at the Stadium as required.

Entry Of Spectators:

The club will ensure the provision of adequate entry systems to the stadium. To ensure that capacities are not knowingly exceeded, entry to games expected to be near capacity will be “all ticket”. The Club will employ sufficient Safety Staff to manage the entry of Spectators prior to and during each event.

Exit Of Spectators:

The Club will ensure the provision and maintenance of an adequate number of exits from the stadium to accommodate the maximum capacity of any area in use. All exits will be clearly identified and Club staff will ensure they are kept clear at all times during events.

Management Of Spectators In The Stadium:

Signs which govern hazards or relate to safety matters are placed prominently at all points of the stadium. Any safety matters which are specific to any event will be conveyed to spectators at the event via the PA system, the programme or such other means as may reasonably be required. Matters which concern public order problems will involve liaison between Stadium Management staff and the police.


General activities at the stadium will be managed by the Board of Directors, General Committee and Club Staff however stewards will be employed for major events when risk assessments indicate their likely need.

The main duties of the Stewards are:

To understand their general responsibilities towards the health and safety of all categories of Spectators, other Stewards, ground staff and themselves. To carry out pre-event safety checks. To control or direct Spectators who are entering or leaving the ground, to help achieve an even flow of people in, to and from the viewing areas. To assist in the safe operation of the ground, not to view the activity taking place, and to enforce Ground Regulations. To staff entrances, exits and other strategic points; for example, segregation, perimeter and exit doors or gates which are not continuously secured in the open position while the ground is in use. To recognise crowd conditions so as to ensure the safe dispersal of spectators and the prevention of overcrowding, particularly on terrace or viewing slopes. To assist the emergency services as required. To provide basic emergency first aid. To respond to emergencies (such as the early stages of a fire); to raise the alarm and take necessary immediate action. To undertake specific duties in an emergency or as directed by the safety officer or the appropriate emergency service officer. Stewards must at all times be aware of and be ready to respond to the Stadium Emergency procedures.

Inspection and Safety Reviews:

The Club will operate a system whereby all systems and equipment used as part of the safety function are subject to continuous inspection and test. The frequency or inspections and tests will not be less than that advised by equipment manufactures or statutory requirements. Competent persons will be used to carry out such inspection or tests. The result of all inspections and tests will be recorded. The result of all inspections, tests, ongoing safety reporting and recording systems which make up the risk analysis, structural, mechanical and electrical surveys will form part of the annual policy review. The certificates will be available for inspection.

Communication With the Public:

The Club will endeavour to maintain communications with the public/spectators through information on the Club Website via social media, in Match Programmes; Club publications; public address system; encouragement of staff and stewards in customer care and feedback from all sources both within and outside the Club.

With Staff:

The Club will encourage two-way communication with staff on all safety related matters. Staff will be encouraged to report all safety related issues through the chain of command at any time and a record will be made of all such comments.

With Other Agencies:

When deemed necessary, the Club will provide facilities for both pre and post-match briefings between the Club and emergency or other external services. The Club will endeavour to provide representation at the appropriate level for all meetings with such services.

Fire Precautions:

The Club will endeavour at all times to minimise the danger and effect of fire. This will be achieved by reviewing the fire risk assessment (FRA) regularly to identify all potential risks from fire, in order to remove or reduce the risk to an acceptable level. A No Smoking policy will be enforced vigorously in areas of the Stadium where the fire risk assessment has deemed it a serious hazard. The Club will maintain a policy of acting upon the advice of the Fire Authorities given from time to time and employing specific fire stewards, maintaining all fire safety systems in accordance with the FRA, as well as keeping litter to a minimum.

First Aid/Medical Provision:

The Club will ensure the provision of reasonable medical, ambulance and first aid cover at all events. The Club will employ a crowd doctor, when appropriate, who will be trained and competent to deal with emergencies at the stadium. The Club will engage ambulance services at a level appropriate to current and future guidance. This is currently arranged with the East Anglian Ambulance Service. The Club will provide facilities for the use of First Aid personnel and engage an appropriate number of qualified officers for each event.

Stadium Management Contingency Plans:

The Club will take all reasonable steps to identify all possible types of emergency or system failure that could occur at the stadium while spectators are in the stadium and prepare contingency plans to deal with such incidents. Where such incidents could lead to a major incident, the Club will brief the emergency services and work with them to ensure that these plans are compatible with the major incident plans of those organisations. The Club produced its contingency plans and will test their effectiveness on a regular basis